NIU KQi 200P Electric Scooter with Suspension 20mph | Range 33.6 miles
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Shipping Policy
Shipping Policy
Shipping Policy
1. WHICH COUNTRIES DO YOU DELIVER TO?
Currently, we provide FREE shipping to the lower 48 states in the US (Except Hawaii, Alaska, and Puerto Rico). We do not ship to PO boxes or APO.
For Canada, please visit shopca.niu.com
2. ORDER PROCESSING TIME.
3. SHIPPING TIME & COSTS.
Due to the lithium ion batteries in our products, only ground shipping is available
| Countries | Cost | Ship From |
Import Tax |
Shipping Time | Ship By |
| United States (Except Hawaii, Alaska, and Puerto Rico) | FREE | California | No | 3-10 Business Days | UPS / FEDEX |
4. ORDER CANCELLATION:
5. TRACKING PACKAGE:
6. DELIVERY TIME:
7. TAX INFORMATION.
8. OTHER SHIPPING PROBLEMS:
If you have any problem about shipping, you can email us at Global-Service@niu.com
Warranty
Warranty
| Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness) | 2 years |
| Accessories(incl, brake levers, brake disc, brake line, throttle control and other non-daily consumable parts) | 6 months |
| Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad) | 3 months |
The final interpretation right of after-sales service is reserved by NIU company.
OUT OF WARRANTY
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Any damage which results from abuse, misuse, or neglect including but limited to, fire, collision, water damage, riding over obstacles, or theft.
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Any damage due to aging such as color shading or fading of painted surface, deterioration of plated surface, deterioration of rubber and plastics or rusting.
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Any product which has been re-modeled or modified.
- Spare parts out of the warranty period
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Cracking of the frame caused by excessive load.
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Water damage to electrical parts.
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Front wheel or motor deformation.
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Abrasion of plastic parts and/or brake parts.
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Torn or damaged stickers.
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Flat tires.
If you have any questions, please email us at
Global-Service@niu.com
Address: SUITE 603 6/F LAWS COMMERICAL PLAZA,788 CHEUNG SHA WAN ROAD,KL, HK,CHINA
Address: No.5 Lingxiang Road,WEZ, Wujin Changzhou, Jiangsu Province China
Phone:+1-877-295-8403
Return & Refund
Return & Refund
Product purchased from NIU can be returned by the original purchaser within 30 days from the date the product was ordered. Any request after 30 days will not be honored. Please make sure to first contact us by email at Global-Service@niu.com.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- Items must be returned within 30 days after you receive them.
- All items must be in excellent condition, unworn and undamaged, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
- When returning or exchanging items, customers must use a shipping method providing tracking information.
- We accept change of mind return. Returns are eligible within 30 days upon receipt of the scooter, in addition to a maximum odometer reading of 10 miles or less. For any other return requests, you will have to cover the shipping cost yourself.
General Return Process
- Initiate a return: Please email us at Global-Service@niu.com with order number and your return reason. Our customer service staff will determine the eligibility for your return request within 24 business hours.
- Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
- Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund
Bundle Product Refund
# Step 1: Calculate Individual Discounted Prices
# Step 2: Calculate Combined Initial Discounted Price
# Step 3: Apply Bundle Discount
# Step 4: Determine Each Product’s Share of the Bundle Discount
# Step 5: Calculate Refund Amounts
# Formatted Refund Distribution:
Return Charge
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If the return is requested because of a mistake on our part (like shipping the incorrect product, quality problems, etc) we will provide a full refund.
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We DO accept Change of Mind returns and offer 30 day free return - that means we'll cover your return shipping costs! Returns are eligible within 30 days upon receipt of the scooter, in addition to a maximum odometer reading of 10 miles or less. For any other return requests, you will have to cover the shipping cost yourself.
- No restocking fee to be charged to the consumers for the return of a product.
Refunds(if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at Global-Service@niu.com
Cancellation
An order may be canceled up until the item is shipped out. For shipped orders, if you do not need it anymore, please contact us to arrange a return. Email: Global-Service@niu.com
Out of Policy Cases
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, NIU service team is still available to you, please contact Global-Service@niu.com for a better solution. If anything is unclear, or you have more questions, feel free to contact our customer support team.
Email: Global-Service@niu.com
Tel:
(Phone Operating hours: Monday - Friday, 11:00 - 20:00 EST )
Address: SUITE 603 6/F LAWS COMMERICAL PLAZA,788 CHEUNG SHA WAN ROAD,KL, HK,CHINA
No.5 Lingxiang Road,WEZ, Wujin Changzhou, Jiangsu Province China
Basic Information
Basic Information
Model: KQi 200P
Min Rider Age: 14+
Vehicle Weight (inc. battery):43.4lbs
Battery & Charging
Battery & Charging
Battery: 365Wh
Voltage: 48V
Battery Charge Time: 6-7h
Wheels & Braking
Wheels & Braking
Tire: Tubeless Pneumatic
Wheel Size: 10.0"
Brake: Drum Front + Regenerative
Performance
Performance
Rated Power: 350W
Max Power: 700W
Top Speed: 20mph
Range: 33.6miles
Max Rider Weight: 265lbs
Control System
Control System
Display: LED Dashboard
Throttle: Twist
Riding Modes: 4 modes: E-Save / Sport / Custom / Pedestrian
Safety & Features
Safety & Features
Lights: Front & Rear LED / Side reflectors / Turn Signals
Turn Signals: Yes
Waterproof Rating: IPX5
Performance Highlights
Sleek Design
Upgrade to Excellence: Inside-Out
Enhanced Ride Comfort
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4% Wider Handlebar
Experience smoother rides on bumpy roads with a +4% wider handlebar and a more controllable, stronger, and durable twist throttle. -
Upgraded Tires
Our newly optimized 10-inch tires, with an enhanced tread pattern and tire formula, deliver a smoother, safer ride. -
20% Payload Boost
With a redesigned automotive-grade steel frame, the KQi 200 model increases the rated payload by 20%, raising it from 220 lbs in the KQi2 Pro to 265 lbs, further enhancing structural integrity and impact resistance.
Be Safe, Be Seen
Specifications
Basic Information
Model
Min Rider Age
Vehicle Weight (inc. battery)
Performance
Rated Power
Max Power
Top Speed
Range
Max Rider Weight
Battery & Charging
Battery
Voltage
Battery Charge Time
Control System
Display
Throttle
Riding Modes
Wheels & Braking
Tire
Wheel Size
Brake
Safety & Features
Lights
Turn Signals
Waterproof Rating
